Privacy Policy for Artisan Plate SG
At Artisan Plate SG, we are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with our services, including bespoke catering, event management, culinary workshops, and gourmet meal delivery. It also describes your choices regarding your data.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: This includes your name, email address, phone number, physical address (for delivery or event location), and payment information (e.g., credit card details, bank account information). We collect this when you make an inquiry, book our services, or register for a workshop.
- Event Details and Preferences: For catering and event management, we collect information related to your event requirements, dietary restrictions, guest numbers, themes, and specific culinary preferences to tailor our services to your needs.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platforms.
- Technical Data: Information about your device and how you interact with our online platform, such as IP address, browser type, operating system, and usage patterns. This helps us improve our online presence.
2. How We Use Your Information
We use the collected information for various purposes:
- Service Provision: To provide and manage the catering, event management, gourmet meal delivery, and culinary workshop services you have requested, including processing payments and delivering products.
- Communication: To communicate with you regarding your inquiries, bookings, orders, and to provide updates or important information related to our services.
- Personalization: To tailor our services and offerings to your specific preferences and dietary needs, ensuring a bespoke experience.
- Improvement of Services: To understand how our services are used and to improve our offerings, website functionality, and customer experience.
- Marketing and Promotions: With your consent, we may use your information to send you promotional materials, newsletters, or information about new services, workshops, or special offers that may be of interest to you. You can opt out at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, IT support, and marketing platforms. These providers are obligated to protect your data and only use it for the purposes for which it was shared.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will ensure appropriate safeguards are in place.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include data encryption, secure servers, and access controls. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Rights
Under data protection laws, you have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection authority if you believe we have not complied with applicable data protection laws.
To exercise any of these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our online platform and indicate the date of the last revision. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Artisan Plate SG
18 Maxwell Road, #06-11 Maxwell House, Singapore, Central Region, 069114, Singapore